Service Solutions is a fundamental element of Sterling Fluid Systems’ philosophy, as we endeavour to provide a local and responsive service for our customers.
 

The range of services we offer for complete pump service solutions include:

- Vacuum pump specialists

- Options for all pump types

- Pump & package installation

- Laser alignment & commissioning

- On-site & in-house repairs

- 12 month warranty & performance as new

- Increased mean time between failure (MTBF)

- Emergency parts, repair and servicing

- Total pump management – globally

- Stock of many service exchange units

Sterling Fluid Systems’ commitment to maximising the life span of an existing plant enables it to continue to provide an efficient and cost effective service.  Our service engineers are trained to the highest levels within the industry, and have the skills to service and maintain rotating machinery and electronic control panels, as well as complete systems and processes.
 

On an ad-hoc or service contract basis, Sterling Fluid Systems offers a consultancy and training service in order to improve the life of the installed base.  Thousands of spare parts are available ex-stock, together with a range of reconditioned units.

Endurance Contracts 

One of the UK’s largest LPG distributors benefits from the new pumps, spares and service exchange units held at Sterling Fluid Systems 24 hour call out service centre. Endurance contracts were introduced primarily to reduce down time and increase MTBF for on site pump populations.

The concept of SterlingEndurance is to give customers preferential discounts that save costs on spare parts, motors, and labour/field service technician tariffs. They offer comprehensive coverage and peace of mind should a repair or the maintenance of a pump be necessary.

The features and benefits of a SterlingEndurance contract include:

- Preferential discounts on spare parts, motors and labour tariffs

- Priority service and 24 hour emergency help-line

- Increased mean-time before failure

- 12 month warranty

- Impartial process-pump-seal optimisation

- Expert training

- On-going progress analysis and reports

- Reduced inventory and pump types

- Mechanical seal reconditioning

- True partnerships with seal suppliers

To achieve optimum site efficiencies a ‘tailor-made’ SterlingEndurance service contract can be designed around the customers’ individual needs, therefore they would only pay for the level of service which is required.

To discuss how Sterling Fluid Systems can create an Endurance contract for your specific needs, please contact Dave Forth on 0161 928 6371.